Welcome to Horne University!! I would like to take a moment and thank the Horne Family for providing this educational opportunity to all of us. The knowledge you will gain from these classes with make you a world class service consultant. These classes cover the entire spectrum of the work and world of a Service Advisor and a Service Manager. I am confident that, if you take full advantage of this training, you will be more productive, have stronger relationships with your clients and make more money. I have worked with and known Steve Shaw for 25 years. He is a master at fixed operations and his only focus is to pass that knowledge along to you. I wish you great success in your time with Horne Auto Group and believe these courses are the tool to give you that success.