253 PST Factory Maintenance and Sales
The purpose of this course is to provide simple steps into additional Professional Series sales on the drive.
The student will learn the following impact items…
- How to ask for ADDITIONAL items (without offending the customer)
- What items to present at specific time and mileage intervals
- What items to present to specific vehicles, I.E Diesel, Hybrid, Extreme Conditions
- How to ask for impulse items (FRIES) to add a 3rd or 4th line on the RO at write up
- How to ask for an upgrade in engine oil protection
This class is designed for the following associates…Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.