263 PST Multi-Point Inspection and Sales
The purpose of this course is to provide the service advisor with the highest impact 3 step process to present the MPI.
The student will learn the following impact items…
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- How to properly present the PASS/FAIL Approach
- How to properly present the TOTAL COST to the customer
- How to give the customer control in the purchase decision
- How to present Professional Series Products utilizing the MPI
This class is designed for the following associates: Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician. The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.